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Questionnaire on Customer Satisfaction

Dear customer,

We are here to express our gratitude to your dependence on Xiamen Hongfa Electroacoustic Co.,Ltd. products. To provide better service with perfect products, we would like to have your few minutes on this questionnaire that we can better understand your experience and evaluation. We will draw a lottery after this survey, please kindly fill in your personal information below. Thank you very much!


Type of your company:


THe product your company use (multiple choices):


Q1: Please fill in your marks to below items.

1.Service of sales person: Salesperson's communication, response speed and smoothness
2. Technical support: Professionalism, smooth communication and convenience
3. Quality problem handling : Timeliness and professionalism in processing quality issues
4. Information providing: Response speed in providing specification, laboratory report, etc.
5. Information Support : Evaluation on the professionalism of Hongfa website and WeChat public account
6.Delivery ability: The delivery date of factory feedback meets customer requirement
7. Delivery on time: The product can be delivered on the date agreed by both parties.
8. Logistics service: Evaluation on Hongfa logistics service quality
9. Quality level: The actual performance of product in your company
10. Hazardous Materials Management: Hongfa implement the management on hazardous substances
11. Product diversity: The product model is complete and can cover the main application range.
12. Customized specification: Factory can provide customized product/ solution for customer
13. Technological innovation: Factory can timely innovate/update the product

Q2: Your evaluation to below relay suppliers according to the industry your company in.(Standard: 5 for great satisfied; 4 for satisfied; 3 for ordinary performance; 2 for dissatisfied ;1 for very dissatisfied)


The main factor that effect your choice of Hongfa product (multiple choices)


Will you recommend Hongfa product to other company?


The percentage of continuing to use Hongfa product?


The trend of using Hongfa product in your company


Q3: What kind of products or services improvements do you expect? Please kindly fill in below table so that we can make continuous improvements;